Several Reliance Jio users faced connectivity disruptions on Tuesday morning, with complaints surfacing about both signal issues and patchy internet connectivity. According to Downdetector, a platform that tracks outages, users in various parts of Mumbai and surrounding areas were affected by the service interruptions.
Minor Technical Issue Resolved
A spokesperson from Reliance Jio acknowledged the situation, stating that the issues were due to “minor technical difficulties.” These disruptions specifically impacted customers in Mumbai, but the company swiftly addressed the problem. “Seamless services have been fully restored,” the spokesperson assured, while also expressing regret for the inconvenience caused to users.
User Reports and Social Media Reactions
During the outage, many Jio users took to social media, including X (formerly known as Twitter), to voice their frustration. Some users highlighted that the disruption affected both Jio SIM services and Jio Fiber connections. One user commented, “Both of my Jio SIMs are down. @JioCare @reliancejio – service quality is deteriorating daily.”
Another user speculated the issue might have been linked to an iOS update, tweeting, “The Jio network is down throughout Thane and Mumbai. Initially, I thought it was due to the iOS 18 update.”
One user commented, “#jiodown Both of my Jio SIMs are not working. @JioCare @reliancejio The service keeps getting worse every day.”
Another user mentioned, “The Jio network is down throughout Thane and Mumbai. I initially thought it was due to the update to iOS 18 ???? @JioCare @reliancejio #iOS18 #jiodown #jionetworkdown #ios18features #Trending.”
A third user expressed, “Jio’s speed is terrible across India, , with a complete breakdown in Mumbai. #Jioserviceworst #jio #reliancejio
Outage Overview and Recovery
The Downdetector heatmap showed concentrated areas of disruptions, with a surge in user reports early in the day. Issues ranged from complete signal loss to slow and intermittent connectivity. However, after the resolution, the majority of users confirmed that services had been restored.
While the minor technical issue temporarily caused service interruptions for Jio customers in Mumbai, the company’s prompt response helped restore normalcy. Reliance Jio’s spokesperson reassured users that seamless services are now back to normal, and the company apologized for the inconvenience.